Frequently Asked Questions
Find answers to the most common questions. If you need more detail, contact us anytime.
How long do I keep access to a purchased course?
You receive lifetime access to the purchased version, including any minor updates to that version's materials and checklists.
Read TermsWhat tools and materials do I need?
We provide a concise list in each course. Typical items include a basic tool kit, trimming tools, bat system, and a cone set. Alternatives are suggested when possible.
Check course requirementsAre the classes suitable for beginners?
Yes. Beginner tracks start with hand-building fundamentals and wheel basics before advancing to complex profiles and lidded forms.
Browse beginner modulesDo you offer refunds?
We offer a 14-day refund if you haven't downloaded the complete course pack and less than 20% of lessons are completed. See the Terms for details.
Refund policyHow does the mentor guidance work?
Each module includes critique prompts and self-assessment rubrics. For select bundles, we provide asynchronous feedback via email.
Meet the teamIs the platform accessible?
We follow WCAG-friendly color contrast, keyboard navigation, and text-based materials without reliance on images or video.
Data & accessibilityWhat are the tech requirements?
A modern browser and an email address for your account. All lessons are light-weight text content, so bandwidth needs are minimal.
Start learningHow do favorites (Fallows) and the cart work?
Click the star in the catalog to save favorites; they appear on the Fallows page. "Add to Cart" stores items locally until you check out.